All your questions answered...
What are Custom Numbers?
Custom numbers are phone numbers that have been converted into a word(s). Custom numbers are made up of the letters that are on the keypad of a telephone. The letters that are on the keypad of a telephone can be arranged to make a word such as LOSTDOG. To dial LOSTDOG the user would dial 5678364. The prefix which is most commonly used for phone words is 13, 1300 or 1800. An example of a custom number is 1300 LOSTDOG (1300 5678364).
How do I dial a custom number?
It is simple to dial a custom number. Simply press the number which displays the letter you desire. E.g. 1300 LOSTDOG = 1300 5678364 or 1300 MY1300 = 1300 691 300.
What custom numbers are available?
My1300 has a vast range of numbers which could suit your company. We are continually expanding our selection and are confident we can offer a custom number that will help you in the growth of your business.
What is over dialing?
In Australia phone numbers vary in length. Standard 13 numbers contain 6 digits, and standard 1300 and 1800 numbers are 10 digits in length. Over dialing occurs when the standard amount of numbers is entered followed with more digits. An example of over dialing is 1300 LOSTDOG. There is one extra digit in this number. The telecommunications providers in Australia are advanced enough to recognize the extra digits and ignore them, allowing the calls to connect.
How much do custom numbers cost?
Our custom numbers range in cost depending on the class of the number. We have 5 different classes. This will be explained at the time of your enquiry.
Who do I connect my custom number with?
You are free to connect your Custom Number with the carrier of your choice. We will help you to arrange for your number to be connected to your preferred supplier. You can speak to one of our representatives who will be able to recommend a range of carriers to you.