Different needs, different features...
Time Dependent Routing
You can determine where your phone word is terminated throughout the day. For example, you may choose to have your phone word connect through to the office from 9am to 6pm and all other times through to a answering service.
State Based Routing
You may have an office in every state and wish for the callers from each individual state to be answered within. For example, NSW calls could connect through to the Sydney office, VIC and TAS callers through to a Melbourne office.
Exchange Based Routing
This feature allows you to terminate callers through to their nearest store. If your company has offices in most suburbs throughout the nation, this is a handy feature.
If the line in which your phone word terminates to is busy, or unanswered, you can have the call overflow to a different number up to 4 times, or until the call is answered.
Calls can be distributed between a set of termination numbers. For instance, you may have a team of salesmen and wish for the calls to be distributed evenly between them.
Interactive Voice Response (IVR)
Lead your customers through two or more menu buttons to enable them to connect to the most appropriate section of your business. IVR provides you with automated reception and call forwarding, and is a proven solution for streamlining your inbound customer calls.